The largest dataset of verified, identity-checked patient reviews in India — what trends are emerging.

After two years of curation, our verified review dataset crossed 48,000 entries. Here is what it tells us.

The good news

Patient-reported satisfaction with diagnostic accuracy is rising — from 71% in 2024 to 78% in 2026. Investment in equipment is finally showing up in outcomes.

The bad news

Billing clarity has barely moved — 38% of patients report being surprised by their final bill. This number has been stuck in the high 30s for three years.

Indian healthcare is getting better at curing. It is not getting better at billing.

The wildcards

Tier-2 cities are now outperforming tier-1 cities on patient satisfaction. Lower volumes, longer consultation times, and more personal relationships are driving this.